Shipping & Returns
Shipping
For orders within the continental USA, we offer FREE shipping. It generally takes 5-7 business days to arrive at your door.
For our customers who need the mask pronto, we have a 3 day shipping rate of $20 or a 2 day shipping rate of $40. Or if you really need it fast, we have an overnight shipping option for $100 (order must be placed before 1pm EST on a weekday for next business day arrival). We also have a $30 shipping rate for Canadians and $50 for international orders (Canada and International orders do not include customs fees).
*shipping costs are non refundable* International orders are subject to import duty and taxes
*Orders placed on the weekend are shipped out on the following Monday*
| Shipping Type | Order Placed On | Order Arrives Before |
| FREE | Monday | Following Week's Wednesday |
| Express ($20) | Monday | Current Week's Thursday or Friday (see USPS 1-3 day express timetable map) |
| 2-Business Day Guarantee ($40) | Monday (before 9am PST) | Current Week's Wednesday |
| Overnight | Monday before 12pm EST | Next Business Day |
| Canada ($30 + customs fees) | Monday | 10-14 Business Days (potential delays by customs) |
| International ($50 + customs fees) | Monday | 10-14 Business Days (potential delays by customs) |
Returns
Not happy with it? Send it back within 14 days for a full refund. It must be unworn and in it's original condition to be eligible for a refund.
Warehouse Return Address: Contact us stephanie@vivomasks.com for return authorization and return address.